Security and Offshoring……

Following on from the issues of Satyam and the risk that exist for work being done in that part of the world  comes another story highlighting this risk. This time instead of corporate risk , the risk is to individuals. The story, on the BBC, highlights the selling of customer credit card details from Indian call centres.This common theme appeared when customers were buying software from Symantec.

The article includes video of the data being passed, and includes comment from an Indian lawyer that until India has some robust data protection legislation this is likely to continue.

The bottom line is that when outsourcing, make sure that you take an holistc view of the challenges of the process that you are moving including national legislation.

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