Cloudy concerns……..

There’s an article that refers to the recent outage problems with GMail on ITKnowledge Exchange. In a previous post a few months back I referred to an example of SAP rescuing people from a failing cloud company, and also the implications of this with previous clients.  Some of the concerns are raised in the comments that appear around that article. For me the biggest issue still remains the due diligence process required to ensure things like outages, data security and exit processes and clauses are clearly defined and understood.