Making the right support decision

You may have seen the recent announcement from SAP and SUGEN regarding the new Enterprise Support engagement methodology and the creation of a searchable, online repository of customer benefit cases and best practices (http://bit.ly/dg8z32).   

 As part of SUGEN, the UK & Ireland SAP User Group is pleased to see continued collaboration with SAP regarding its Enterprise Support offering.   For SAP customers in the UK and Ireland the September 30th deadline is fast approaching for them to decide which support option – Standard or Enterprise support – will best meet their organisations’ needs over the next year. 

 As we have said all along, a one size fits all approach doesn’t work when it comes to support, as different organisations have different support requirements.  So it is therefore important that customers have all the best possible information available to them in order that they can make an informed choice.

 So if you are a SAP user still unsure of which support route to go down, please get in contact with the User Group and we can help put you in the right direction of the information and resources you need.

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