Any relevant articles
Enterprise Support:
SearchSAP.com 30/04/09 ‘Groundbreaking’ agreement on SAP maintenance a win for SAP customers
Silicon.com 30/04/09 Customers show SAP who’s boss over support price hike
Computer worlddUK 29/04/09 SAP and SUGEN make progress on Enterprise Support
Computerweekly 29/04/09 SAP revamps Enterprise Support Ts&Cs
Mycustomer.com Good summary and largely accurate account of the Enterprise Support position.
Computer Weekly 21/11/08 SAP agreement signals shifts in software industry
Computer Weekly 11/11/08 SAP Enterprise Support prices will be linked to performance
Computer Weekly 10/11/08 SAP User Group tackles dissatisfaction over support plan
CIO 11/11/08 SAP users unconvinced by promise of extra value from support
Computer Weekly 07/10/08 SAP feels the credit crunch
Vnunet.com 06/10/08 SAP users disrupt conference over support costs
Register 28/7/08 SAP defends forced price hike against user anger
ZDNet 25/7/08 SAP users angry at 30 percent price rise
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